State machines help you answer “when” and “why” for customer changes Picture this: you run a query and find the count of active customers. Next week, you run the same query and get a different number. In the perfect data…
Knowing how Agents trigger, execute, and log raises the chance you’ll use them well – it also happens to be good engineering. I just submitted my first PR for an Agent, and learned a lot in the process. The biggest…
Support teams are the early-warning radar for customer journey breaches Product-led teams often talk about their customer journey as the measure for delivering the customer promise. When they spend more time building a journey map in Figma than translating it…
Make it easy to ship story-first graphics with Whether you write consistently or not, you need to compelling visuals to get attention. I’ve noticed the most effective illustrations are simple, well-produced graphics that look like hand-crafted slide deck graphics.…
Moving from “what’s going on” to “what does it mean” For a good portion of my career, I’ve been waiting for a robot to build me slides in a slide presentation. Not just any slides, but the kind of infographics…
3 ways to make sure your knowledge base performs better with AI Answering customer questions with AI is a hot topic these days. Set the context of your company, ingest some content from a knowledge base or documentation site, and…
libraries like Chart.js + simple weather data combine with a prompt to compare weather data in two sample cities Effective dashboards mean answering a small set of questions exceptionally well. You can have a beautiful design that progressively reveals information…
Chatbot outputs sometime seem like magic. The first time you feed a PDF to Google’s Notebook LLM tool and get a podcast that explains the document to you, it feels like magic. The second time you do the same thing,…
Build a trust flywheel with customers by reinforcing the link between intent and location We’ve all been there. You start using a product and get an email that arrvives so that you can finish verifying your account. Clicking the link…
