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Every manager has a rubric
Build your updates to answer the questions your team isn’t asking…yet Responses to weekly operating updates are not random. When you analyze the shape of an excellent operating update, the comments that managers make when they give feedback sound different. Each manager is giving you a message along with their judgement about the update. Put…
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The structure of an excellent operating update
An operating update is more than simply what happened If you asked five high performing people in your company what a great operating update looks like, you’ll almost always get a template. “Focus on the bottom line up front. Include next steps. Keep it to a minimum of information that people want to know.” None…
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Why organizations keep forgetting
Why can’t organizations remember the “why”? Does this sound familiar? Someone in a meeting asks a question that the company already answered. Maybe it’s something simple like “why did we pick that vendor?” or “when did we stop offering that feature?” or “what were the other vendors we considered and didn’t pick?” And the room…
