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Thoughts on customer experience, product strategy, and data operations.
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The Full Stack Product Manager
Photo by Nick Fewings on UnsplashNot long ago, the product manager role was defined by discovery and handoff. PMs interviewed customers, ran “jobs to be done” workshops, sketched flows in Figma, wrote a PRD, and then passed it to designers and engineers to bring to life.But in 2025 (and beyond), that definition is not wrong, […]
Bridging the Gap: Uniting Data and Go-to-Market Teams for B2B SaaS Success
Hello! 👋 Do you ever feel like the communication between data teams and marketing/sales folks in a B2B SaaS environment could use some improvement? This happens frequently when you are trying to describe an organization-wide process that needs to touch multiple systems, and the teams don’t agree on a key definition or flow. (MQLs, anyone?) […]
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Recent Posts
What do you build when you can build anything?
Jan 2026
The most dangerous outcome of unlimited building capacity is that you can become very good at fixing symptoms without eliminating the root cause. The bottleneck moved from technical risk to judgment. You need to know when a fix teaches you something and when you are “kicking the can” and papering over a deeper flaw. Before […]
A State Machine answers “when” and “why” for customer changes
Jan 2026
State machines help you answer “when” and “why” for customer changes Picture this: you run a query and find the count of active customers. Next week, you run the same query and get a different number. In the perfect data environment, you know why that number changed. It’s a combination of new customers, customers who […]
Critical questions ops leaders need to ask when building Agents
Jan 2026
Knowing how Agents trigger, execute, and log raises the chance you’ll use them well – it also happens to be good engineering. I just submitted my first PR for an Agent, and learned a lot in the process. The biggest change? My mental model for building Agents going forward. My assumption going in was that […]
5 Customer Journey Axioms Teams Actually Use
Dec 2025
Support teams are the early-warning radar for customer journey breaches Product-led teams often talk about their customer journey as the measure for delivering the customer promise. When they spend more time building a journey map in Figma than translating it to clear principles for the engineering team, that journey doesn’t always transfer. Want to know […]
Ship story-first graphics on demand with this modern graphics library
Dec 2025
Make it easy to ship story-first graphics with https://github.com/gregmeyer/modern-graphics Whether you write consistently or not, you need to compelling visuals to get attention. I’ve noticed the most effective illustrations are simple, well-produced graphics that look like hand-crafted slide deck graphics. These are (up to this point) best built in a vector graphics tool like Figma […]
