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Your chat should actually get work done
You’ve met AI as chat. It looks like Claude in the sidebar, or ChatGPT in a tab, or perhaps a Sparkle icon. The first interaction feels magical —> you type something, and get a response that almost seems like a conversation (even though it’s the most likely next mathematical match). When the model stops typing,…
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Design the goal, not the path
Every customer operations team eventually develops a “figure it out” queue. It fills up with problems that don’t cleanly map to the organization: confusing edge cases, multi-team failures, strange customer behavior, broken workflows, and issues nobody fully owns yet. The queue grows because the routing logic assumes something important: If we already know what…
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Everyone has a launch plan until you ship it
“Everyone has a plan until they get punched in the mouth” – Mike Tyson, 1987 People have been paraphrasing Mike Tyson’s boxing quote about about business plans since he said it. If you think it doesn’t apply in software, you need to go through a launch to see it happen. Take side projects. They…
