Skip to content
No results
  • Home
  • About
  • Blog
  • Selected Projects
Information Maven
  • Home
  • About
  • Blog
  • Selected Projects
Information Maven
  • Customer Development, Customer Service, Customer Strategy, Generous

How to Prepare for a Customer Service Hurricane

As I write this, Hurricane Irene is churning its way up the East Coast. It’s hard to know whether it’s going to be a “historic storm” or just a big mess. Either way, it raises some questions about how you would…

Trending now

Critical questions ops leaders need to ask when building Agents
A State Machine answers “when” and “why” for customer changes
What do you build when you can build anything?
Why focusing on the customer journey fixes the ownership problem

Copyright © 2009-2026 - Greg Meyer