On the perils of changing an existing, highly engaging product. This is a response to this week’s Startup Edition question: “How do you build engaging products?” Facebook has a history of experimentation – changing things wholesale for large groups of…
I’ve been meeting a lot of people lately who are relatively unfamiliar with social media (except maybe using it for personal use of Facebook or LinkedIn.) It does feel a little bit strange when you’re getting started to speak to…
“For every 10 posts, make 5 about your industry, 3 about your business, and 2 about you” —@TAMcCann at the Agent Reboot conference in Bellevue, WA. On Wednesday, I attended the Agent Reboot conference in Bellevue, WA. During his panel…
Your mobile life and what you can do in the rest of your life I’ve had an iPhone for almost a year, and am astonished at the changes that it’s made in my productivity. The main difference is that where…
Adam Penenberg, in his new book Viral Loop, discusses the concept of spreading a message with a viral coefficient of greater than one. It’s simple, really – tell some friends, and if they end up telling lots of their friends,…
[youtube=http://www.youtube.com/watch?v=sIFYPQjYhv8&hl=en_US&fs=1&] I took a vacation this week. It was relatively short (don’t blink — you’ll miss it), but I learned some important things along the way. I read Erik Qualman’s book Socialnomics: How Social Media Transforms the Way We Live…
I read @codybrown‘s excellent analysis of network growth and scaling with regards to MySpace, Facebook and Twitter this morning and got to wondering if the concepts he’s talking about can be applied to broader concepts in Customer Service. Brown presents…
Watching the Facebook Vanity URL gold rush tonight reminds me of the 1st online account I ever had with a public service: I had an AOL account. In that walled garden in the early 90s, everyone felt like friends and…
I confess: I am not an e-book reader. I use the old-fashioned library and a daily newspaper to consume printed media. Yet the recent introduction of Amazon’s Kindle 2 made me stop and think about whether I should consider changing…
