You should fix all the broken things in your product. You avoided some decisions in the past or made some decisions you might now choose to change, and now these broken things are still there. Your customers see this accumulated…
A recent post from the folks at the Buffer team got me thinking about the idea of customer happiness, and the ability to quantify it and measure it. In my experience, when you ask service providers if their customers are…
I’ve done it. You’ve done it. We’ve all done it. Whether it’s talking like ironic cats that have poor grammar, saying “it’s ok” when it’s really not ok, or just not waiting until your thought is fully formed to start…
