Take a moment to say hello today
We all live in our cocoons – our preferred foods, music, routes we take to work, and perhaps even the ideas we take for granted. What would happen today if you said hello to someone you didn’t know yet, or…
Have you sent a thank you note lately?
photo by dryicons.comWhen was the last time you sent a physical thank you note? And how about the last time you received one of these notes? Taking the time to write a note by hand is really worth it, even…
Do some customers deserve better service?
Which customer would you rather deal with: the one who tells you what’s wrong or the one who buys faithfully and then leaves without prior warning? While you might not see the warning signs of the customer who’s unhappy immediately,…
It seems like a small thing and adds up
It seems like a small thing to be nice. It seems like a small thing to say “thank you.” And it seems like a small thing to suggest a solution to the problem you found. Yet doing these small things…
A Guide to Becoming a WOW-Maker
Photo by Daniel Y. Go. It’s really great to open your email and get a compliment or hear something nice that a customer posted about you or your company on social media. I call that “Customer Wow” and believe that…
How to know if you’re smarter than a 5th grader
Quick – what’s the first thing that comes to your mind when you think of Camp? I’m not sure if it’s “awesome food”, “campfire songs”, or “camp mischief,” but it’s clear that many people have indelible memories of…
It doesn’t take much to give back
Who wouldn’t like to have fun in a playground game where the playground looks like this? This week I had the opportunity to participate in a community event courtesy of the folks at the Salesforce.com foundation and my team at…
Customer Experience Expectations Have Changed in our Always-Connected World
Every business has customers. Well, at least every successful business. If someone walked into your store to ask you a question, would you tell them that you just didn’t have time to talk to them? If you want to provide…
Make the customer feel like a Rock Star? They’ll come back.
Startups Require True Fans – Thanks! I’ve been part of an Internet startup for the past 18 months – and one of my ideas was to build the Customer Experience by finding our 1000 True Fans (thank you Kevin Kelly…
