Have you ever been on a great team? I mean the kind of team that people and alumni talk about years later. I’m talking about a team that produces results, leads the market, and is the kind of team that…
Read a fiction book. Read a non fiction book. Read a cookbook or a comic book for all I care. Just spend more time reading. I should say that I am very much in favor of a good blockbuster movie,…
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This post is part of the Startup Edition writing collaborative. Read more about this here. When you get a request from a customer, one of the following quotes just might come to mind: “The customer is always right” –Marshall Field…
Think of the last customer service fail you experienced. You might think, how did this happen? Why did the company I contacted give me an idiotic response? Why didn’t they answer my question? Or why did they (figuratively or literally)…
Say you’re going to start a company, and the first thing you want to do is provide amazing customer service. Are you going to hire the brilliant person who alienates customers? Or are you going to hire the friendly person…
(photo by )By now (especially if you use Twitter), you might have see the recent news that there are other services (Instagram in particular) that have more daily users, more “reach”, and generally more adoption. I’d like to present a…
This week I went from the 48 degrees and rainy world of the Pacific Northwest to the 90-plus degrees of the Sonoran Desert near Scottsdale, Arizona. I thought I was going to see cactii, cactii, and more cactii (it was…
“Just because it’s easy for you doesn’t mean it’s easy for everyone.” –Ed Epping, Williams College It’s been a lot of years now since I heard these words during a drawing class — it was valuable advice then, and I…
