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  • Life Hacks, Productivity, Standing Desk

Don’t Miss These 5 Reasons To Use a Standing Desk

Standing up, all day? Really? What are some of the main reasons you might consider using a Standing Desk as your primary workstation? Reason #1 – Using a Standing Desk Promotes Healthy Habits Using a standing desk is a great…

  • Agile, Customer Service, Customer Strategy, Innovation, Startup

The “Thank You” Effect: Improving Service 1 Step at a Time

I’ve written here before about the effect that one person’s thank you had on me (thank you, Brad Feld!) I believe that “The Thank You Effect” is an example of a small action that prompts meaningful next steps to measurably…

  • Customer Development, Customer Strategy, Marketing Strategy

On building a sustainable business

I try lots of different web services. (You probably do too.) The key difference in making it from the “tried it once, didn’t try it again” or the “hmmm. didn’t get it” to the moment where you decide, “yes, this…

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Build toys with known outputs
Build the info radiator
Everyone has a launch plan until you ship it
Design the goal, not the path

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