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  • Agile Marketing, Customer Development, Customer Strategy, Marketing Strategy

Customers ask for more choice than they want

More Choice == Good, Right? It seems logical: people who buy stuff want choice (lots and lots of it.) We’ve built buying models, stores, and services that ensure that customers can buy whatever they want, whenever they want, and (almost)…

  • Customer Service, Product Thoughts

It’s Harder to make UX Content than You Think

Recently (this evening, in fact) I found myself in front of the computer, script in hand, ready to compose an award-winning piece of user content.  Unfortunately, when I looked at my first (and second draft) of the masterpiece, I found…

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Build toys with known outputs
Build the info radiator
Everyone has a launch plan until you ship it
Design the goal, not the path

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