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The Full Stack Product Manager
Photo by Nick Fewings on UnsplashNot long ago, the product manager role was defined by discovery and handoff. PMs interviewed customers, ran “jobs to be done” workshops, sketched flows in Figma, wrote a PRD, and then passed it to designers and engineers to bring to life.But in 2025 (and beyond), that definition is not wrong, […]
Bridging the Gap: Uniting Data and Go-to-Market Teams for B2B SaaS Success
Hello! 👋 Do you ever feel like the communication between data teams and marketing/sales folks in a B2B SaaS environment could use some improvement? This happens frequently when you are trying to describe an organization-wide process that needs to touch multiple systems, and the teams don’t agree on a key definition or flow. (MQLs, anyone?) […]
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Critical questions ops leaders need to ask when building Agents
Jan 2026
Knowing how Agents trigger, execute, and log raises the chance you’ll use them well – it also happens to be good engineering. I just submitted my first PR for an Agent, and learned a lot in the process. The biggest change? My mental model for building Agents going forward. My assumption going in was that […]
5 Customer Journey Axioms Teams Actually Use
Dec 2025
Support teams are the early-warning radar for customer journey breaches Product-led teams often talk about their customer journey as the measure for delivering the customer promise. When they spend more time building a journey map in Figma than translating it to clear principles for the engineering team, that journey doesn’t always transfer. Want to know […]
Ship story-first graphics on demand with this modern graphics library
Dec 2025
Make it easy to ship story-first graphics with https://github.com/gregmeyer/modern-graphics Whether you write consistently or not, you need to compelling visuals to get attention. I’ve noticed the most effective illustrations are simple, well-produced graphics that look like hand-crafted slide deck graphics. These are (up to this point) best built in a vector graphics tool like Figma […]
Stop building slides and start building stories
Dec 2025
Moving from “what’s going on” to “what does it mean” For a good portion of my career, I’ve been waiting for a robot to build me slides in a slide presentation. Not just any slides, but the kind of infographics that a leader asks for to tell a data-driven story at a meeting. The kicker […]
If your AI seems wrong, check your knowledge base
Dec 2025
3 ways to make sure your knowledge base performs better with AI Answering customer questions with AI is a hot topic these days. Set the context of your company, ingest some content from a knowledge base or documentation site, and you should be good to go almost immediately (if you believe the marketing hype). Next, […]