Latest Insights
Thoughts on customer experience, product strategy, and data operations.
Exploring how technology can create meaningful impact.
Featured Posts
The Full Stack Product Manager
Photo by Nick Fewings on UnsplashNot long ago, the product manager role was defined by discovery and handoff. PMs interviewed customers, ran “jobs to be done” workshops, sketched flows in Figma, wrote a PRD, and then passed it to designers and engineers to bring to life.But in 2025 (and beyond), that definition is not wrong, […]
Bridging the Gap: Uniting Data and Go-to-Market Teams for B2B SaaS Success
Hello! 👋 Do you ever feel like the communication between data teams and marketing/sales folks in a B2B SaaS environment could use some improvement? This happens frequently when you are trying to describe an organization-wide process that needs to touch multiple systems, and the teams don’t agree on a key definition or flow. (MQLs, anyone?) […]
All Posts
Recent Posts
Design Navigation from the Inside Out
Mar 2026
Instead of starting with a nav item, identify what users want In 2023, I wrote about building software...
The Three Minute AI Skill Test
Feb 2026
The first time I used a large language model, it felt like cheating. I dropped in messy notes...
When Shipping Gets Easy, Choosing Gets Hard
Feb 2026
What are you going to deliver matters when it’s easy to execute Your team can ship 10x more,...
Start with a single page web site
Feb 2026
The blank page seems bigger with LLMs when you invite them into your file explorer. How do you...
From Tickets to Conversations
Feb 2026
Who wants a ticket? Customers want conversations Most customer service communications systems aren’t explicitly broken. They’re still doing...
