The circle of startup life
It’s a sad day in a way – today marks the end of Gist, a company I had the pleasure of working for through its evolution from a scrappy startup pioneering new ways to manage social contacts through its acquisition…
Understanding the Startup of You
Are you still doing the things you thought were going to be hard when you envisioned your role? Can you imagine someone else doing that job and explaining how it works to them? Are you learning new things and meeting…
But how do you build Customer Wow Every Day?
I had the opportunity to present at @PIEPDX yesterday (thanks, Rick Turoczy and team!) We talked about the Concept of Customer Wow and especially how businesses that are just starting out can think about the People, Processes, and Tools that they need to…
There are 3 Parts to a Great Introduction
What’s better (a lottery ticket, or new people whom you know) You might have bought a lottery ticket recently (I did too, by the way.) And you didn’t win. But you can guarantee your chances of making positive connections if…
The Power of a Pause
At first glance, it seems like any other beach scene you’ve ever noticed. And then – right when you’re not expecting it – there is a strange and wonderful pattern in the water right in front of you. You only…
Travel opens your mind
What do you do when you travel? My best thinking time is in airports or on planes. Even with the advent of airport and onboard wi-fi, I find my best ideas come from reading (from a book) and writing (longhand,…
Vacation is for catching soap bubbles
Time to Unplug The best thing to do on vacation is – well, anything that you can’t do online – and you should take the time to unplug and recharge. Getting off of your normal routine can help you recognize…
They found me through Quora? An Unexpected Job Opportunity
Quora is a great place to post questions to knowledgeable folks and to answer questions that are interesting to you. So when I wrote an answer to Twitter: Is Twitter an effective customer service tool? (by the way—it’s awesome for…
Starting a new job is never easy, so just jump in!
Tomorrow’s the beginning of a new chapter for me – I’m leaving Gist and joining Assistly. It’s been a great run and I am looking forward to staying in touch with my good friends and Gist and to gaining new friendships…
