Quora is a great place to post questions to knowledgeable folks and to answer questions that are interesting to you. So when I wrote an answer to Twitter: Is Twitter an effective customer service tool? (by the way—it’s awesome for…
What kid (or adult) doesn’t want to drive this? There’s something about red cars (or red convertibles) or Porsches that takes my breath away. Specifically, I think it’s the promise of being able to drive fast with the wind blowing…
Startups Require True Fans – Thanks! I’ve been part of an Internet startup for the past 18 months – and one of my ideas was to build the Customer Experience by finding our 1000 True Fans (thank you Kevin Kelly…
A road trip to Ontario, and new peeps A couple of weeks ago, I went to go visit Waterloo, Ontario – I was there to take my first visit to Research In Motion as an employee and to go visit some…
How much of your swag dollar is wasted? You don’t know. If you had a way to compel people to do things for your brand that you would otherwise have to pay hundreds of dollars per person to ask them…
What would you do? You’re on your way to a meeting with a VP about an important topic. You hear a funny noise from your rental care that doesn’t sound like the window is open – actually, you’ve got a…
This weekend I participated in an amazing event at Startup Weekend Seattle. I found some great new friends, got the opportunity to pitch amazing ideas in front of a crowd, and contributed to an epic journey: building a complete startup from…
You’re thinking of starting a business? Hooray! Cool idea, and good luck. There are a few things that you can do to get started, and the first ought to be something counter-intuitive: don’t build your business plan. Yet. The first…
