Say Thank You – It’s the Best Advice I’ve Received
Thank you for reading this post – really! When I started at Gist I had been on the job for only a few weeks when I answered a question from Brad Feld, one of our key investors. It must have…
Make the customer feel like a Rock Star? They’ll come back.
Startups Require True Fans – Thanks! I’ve been part of an Internet startup for the past 18 months – and one of my ideas was to build the Customer Experience by finding our 1000 True Fans (thank you Kevin Kelly…
Building a Better Customer Experience
Since I started my current role as a Customer Experience Manager in October 2008, many people have asked me “what’s customer experience and how do you deliver it?” Aside from cheeky remarks like “I ensure customer delight”, I didn’t have…
What happens when customer service is a #fail?
Keep Gate Closed Originally uploaded by gregmeyer You’ve seen it before. It’s the shop that closes at 4:45pm when the posted hours are until 5pm. It’s the airline desk where an overwhelmed worker lashes out verbally at angry customers trying…
Your site needs to be easy to figure out … even when you’re not there to explain it.
Honey stand Originally uploaded by gregmeyer I recently returned from a vacation to Oregon and stopped (as has become a ritual, or at least a habit) to buy some local honey from an honor box on Route 99W in Dundee,…
Having a to-do list (even if you hate it)
I hate to-do lists. Let’s be clear. A to-do list is the best way for me to remember that I haven’t finished doing something. If I start making lists I’ll remember all of the things I once thought were important…
Automate the stuff you do all the time
If you’re in a job like mine (which is likely if you’re reading this), you type. A lot. In fact, you probably type most of your day away. Would it surprise you to know that much of the time, you’re…
Google Buzz is a better Bulletin Board System (Really)
Google Buzz is a better Bulletin Board. For the children of the 1980s, that’s not a negative connotation. When I first heard the squawky dial-up modem (1200 baud) to a far-away server and saw the monochrome ASCII listings for files…
Has Twitter Subscriber Growth Peaked?
CNN reported this week that Twitter subscriber growth had peaked and that visits to the site were relatively flat. This information doesn’t seem to match the reports from Twitter itself that the number of tweets per day keep growing and…
