What would you do? You’re on your way to a meeting with a VP about an important topic. You hear a funny noise from your rental care that doesn’t sound like the window is open – actually, you’ve got a…
This weekend I participated in an amazing event at Startup Weekend Seattle. I found some great new friends, got the opportunity to pitch amazing ideas in front of a crowd, and contributed to an epic journey: building a complete startup from…
I get satisfaction from helping people to meet other people, and to helping them find answers (or at least ideas to help them) to the questions they’re asking. It opens up my horizons to all of the possibilities I haven’t…
You’re thinking of starting a business? Hooray! Cool idea, and good luck. There are a few things that you can do to get started, and the first ought to be something counter-intuitive: don’t build your business plan. Yet. The first…
Just Get Going When I sat down to write my takeaways from the Big Omaha conference I attended this week, I struggled with finding a focus. And then I realized that the two key things that I learned from the speakers and…
The ability to watch live sports anywhere at anytime is just. So. Cool. Ok, you say, “where have you been? Cable and Satellite providers have given us this ability for almost a decade at least. Welcome to the party.” There…
“You don’t eat wheat?” As a person wtih a gluten intolerance who also really likes to go out to eat, I’ve heard many explanations (or off-putting remarks) from waiters, servers, and restaurant owners. I’ve also been treated to wonderful, unexpected…
It’s time to get out of your comfort zone. Yeah, I know, sounds trite, and you wonder: why bother? Consider all the requests you get for help (whether someone is trying to sell you something or not.) I get a…
Is Twitter an Effective Customer Service Tool? Twitter is absolutely an effective Customer Service tool. It’s effective because it allows customers to communicate with the company in a channel that they prefer (no more IVR/Phone Tree for me, please); it makes…
