“Speak into the phone and let me know why you’re calling today.” “It sounds like you’re calling about tech support.” “Most problems can be solved in just one phone call by resetting your modem.” “Press 1 to reset your modem”…
One Way to Escape from Message Hell Admit it — it’s really great to get the message you want, when you want it, and in the time and place that you want it. And that vision is usually hard to match. photo…
Twitter is the best open social media network there is. Unlike Facebook – which openly states that they control your newsfeed – the basic idea of Twitter is that you follow and find the news, content, and people you want…
There Should Be An App For That Apps and websites (and features) are becoming single function, best-of-breed experiences. And in the future (and the present) customers want to knit them back together into a mix-up of their own creation.…
My first Tweet was a lot like yours: lame. At the time I wasn’t sure what to expect from a service that shared short 140 character bursts about nothing. It seemed mostly like an echo chamber – where you test…
Don’t Get Caught Napping Matthew Stafford – the Quarterback of the Detroit Lions – performed a brilliant sleight of hand on the Dallas Cowboys today. With just a few seconds remaining in the 4th quarter and his team down 6…
We all live in our cocoons – our preferred foods, music, routes we take to work, and perhaps even the ideas we take for granted. What would happen today if you said hello to someone you didn’t know yet, or…
Read a fiction book. Read a non fiction book. Read a cookbook or a comic book for all I care. Just spend more time reading. I should say that I am very much in favor of a good blockbuster movie,…
A blank page is a prison and the ultimate freedom. When the paper is blank there are no constraints. Anything can happen and a masterpiece feels (tantalizingly) within reach. Yet making the first line is the most important line because…
