I’m writing this post from the comfort of an armchair. I could be anywhere, and that fact is fundamentally changing my behavior by allowing me to get more done from anywhere (even when there is no data). The enabling device?…
We are used to the world of internet communication as an ephemeral, “one-time” communication. Send your email or IM communication and it disappears, without a sound, into the ether. But at least some of those communications are permanently cached and…
Chris Anderson’s recent book, Free (referenced on his blog), paints a vivid picture of a world where information wants to be free. Anderson’s thesis — that the underlying architecture making it possible to produce digital content is getting cheaper all…
I read @codybrown‘s excellent analysis of network growth and scaling with regards to MySpace, Facebook and Twitter this morning and got to wondering if the concepts he’s talking about can be applied to broader concepts in Customer Service. Brown presents…
Before Google was a verb, Twitter was an avocation, and Facebook was a way to spend your evening, it was easy to know where to get your information. Step 1: Go to your local library. Step 2: search the catalog…
Twitter is here to stay. It’s not all LOLCats any more, or even just meeting Shaq in a diner on a whim. Twitter is a new communications medium, or maybe just an old one, repurposed: the water cooler, sized to…
I confess: I am not an e-book reader. I use the old-fashioned library and a daily newspaper to consume printed media. Yet the recent introduction of Amazon’s Kindle 2 made me stop and think about whether I should consider changing…
It’s astounded me lately how the information we gain from internet tools changes our perception of the things around us, the relationships we forge, and the ways that we interact with the world. GeoEye is a service that has changed…
How can you make money off of a free product? Chris Anderson writes in “Giving it All Away” in today’s WSJ that the classic example is the two-sided model, where a small number of paying customers (AdSense buyers or TV…
