On Writing

53 posts

Routines can get routine

It’s easy to get in a routine. Right now I’m in my normal commute: get up, head to the park and ride, and take a bus to Seattle. But routines can get routine. A friend sent me an email today…

Customers are precious

“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends” – Jeff Bezos It’s easier to keep a customer than get…