Why am I such a Butler fan?
Why am I a Butler Fan? It’s a great question to ask of any basketball fan, and I think being a Butler fan matches several of my favorite memes about sports: the Underdog, the Team Effort, and the Unexpected. The…
Get Out of Your Comfort Zone
It’s time to get out of your comfort zone. Yeah, I know, sounds trite, and you wonder: why bother? Consider all the requests you get for help (whether someone is trying to sell you something or not.) I get a…
What’s a Customer Experience Manager, and why do you need one?
I often get asked, “What’s a Customer Experience Manager?” This role looks different in different organizations, from a completely hands-on role with customers (my type of role) to a “Voice of the Customer” role (analytics, Net Promoter-driven, etc). Here’s what…
Where’s your idea box?
Where do you get your ideas? If you’re like me, you get ideas from what you read, who you meet, and from the experiences that make up your day. And sometimes, that idea box is hard to find. Or just…
4 ways to get started in social media
I’ve been meeting a lot of people lately who are relatively unfamiliar with social media (except maybe using it for personal use of Facebook or LinkedIn.) It does feel a little bit strange when you’re getting started to speak to…
Have you made connecting part of your daily work?
We all send email. We all make phone calls. We all have meetings. If you’ve ever worked in a large corporation, you’ve probably learned that it’s possible to go through all of these interpersonal activities and still feel at the…
What did you learn on your summer vacation?
Matt Heinz wrote a great piece this week on staying “vacation fresh.” I love this idea, both because I returned from vacation this week and because I think Matt is always good at documenting important moments in time and extracting…
What’s on your mobile device?
Your mobile life and what you can do in the rest of your life I’ve had an iPhone for almost a year, and am astonished at the changes that it’s made in my productivity. The main difference is that where…
We should all ride more buses
We should all ride more buses. Seriously. Since I started riding the bus full time, I’ve had more time to read, been more responsive to email, and had some time back in my day to just watch the world go…
