Notes from a Train
You’re riding through the countryside… Some of my best and first memories are riding the commuter train into downtown Philadelphia with my Dad so that I could go see where he worked and so we could have lunch at…
The Art of the Status Update
What I did, what I’m doing, and where I need help Delivering a status update is a tricky thing. It’s really easy to overwhelm people with too much information, to leave things unsaid when you need more detail, and to…
Revisiting Dunbar’s Number (and the rule of 150 relationships)
Today, it’s easier to find out what long-lost friends are doing when they post pictures of their trip to South America on Facebook than keeping up with a trusted buddy in the same town. The power of social networks to…
How to hire Customer Service Superheroes
Say you’re going to start a company, and the first thing you want to do is provide amazing customer service. Are you going to hire the brilliant person who alienates customers? Or are you going to hire the friendly person…
You should learn to code today
What can you get done in a day, or a weekend? Today, I learned how to call my phone automatically today with a REST API and to play background music when the caller picked up. Yeah, you say, that’s easy…
