Dads and Dad-type figures are welcome in schools You can make a difference in a kid’s life. Yesterday, I learned that kids will give you high fives when you walk down the corridors of their school. They will enthusiastically participate…
Quick: how many clicks does it take to do something important in your product? Count them. If it seems like too many, it probably is too many clicks if you want the customer to keep coming back. The “too many…
The single most important thing you can do to increase customer value is to follow up on the things you said you would you do the last time you talked to the customer. In the eyes of the customer, it’s…
[slideshare id=18182024&style=border: 1px solid #CCC; border-width: 1px 1px 0; margin-bottom: 5px;&sc=no] Things i carry (a short list) from Greg Meyer @grmeyer What’s the list of things that you carry? We all carry items with us wherever we go. Your phone,…
The last time you needed to buy a vacuum, a car, or a coffeemaker, what did you do? If you’re like me you probably asked your family, friends, and neighbors for a recommendation. Maybe you even asked your friends on…
It seems like a small thing to be nice. It seems like a small thing to say “thank you.” And it seems like a small thing to suggest a solution to the problem you found. Yet doing these small things…
“Don’t worry about, I’ll take care of it,” said my amazing team member on Friday night (props to @tcoffee). Just like that, a major roadblock to an upcoming project was gone and I didn’t have to do a thing. Great…
Imagine you are a community manager and today is your first day promoting the brand. How should you use Twitter? You might be overwhelmed with the river of information and wonder what are the “right” answers to questions like these:…
You’re riding through the countryside… Some of my best and first memories are riding the commuter train into downtown Philadelphia with my Dad so that I could go see where he worked and so we could have lunch at…
