Ever find some information you’d love to tweet? And then another? And then another? You know you shouldn’t really be posting these all at the same time, but scheduling that tweet to hit at a particular time is a pain.…
Go for it! Real-time Customer Support is Commendable, not Crazy. Why is Real-time Customer Support commendable? customers don’t get enough support early, well-supported customers will become your evangelists it’s a lot cheaper than trying to fix problems later Why is…
I have no idea how to explain Quora to other people who like to try software. Borrowing a turn from It’s this for That, I’ll try to explain with a few examples: It’s a Question and Answer site for People…
Joseph Pine, in this 2004 Ted Talk on what customers want, discusses the progression of economic value from commodity > service > customized service. He talks about how man-made services are both “authentic” (real, experienced experiences) and “manufactured” (created with…
I’ve been meeting a lot of people lately who are relatively unfamiliar with social media (except maybe using it for personal use of Facebook or LinkedIn.) It does feel a little bit strange when you’re getting started to speak to…
We all send email. We all make phone calls. We all have meetings. If you’ve ever worked in a large corporation, you’ve probably learned that it’s possible to go through all of these interpersonal activities and still feel at the…
“For every 10 posts, make 5 about your industry, 3 about your business, and 2 about you” —@TAMcCann at the Agent Reboot conference in Bellevue, WA. On Wednesday, I attended the Agent Reboot conference in Bellevue, WA. During his panel…
“Just because it’s easy for you doesn’t mean it’s easy for everyone.” –Ed Epping, Williams College It’s been a lot of years now since I heard these words during a drawing class — it was valuable advice then, and I…
3 Steps for Making Yourself useful online. Be useful on Twitter. There are a few things you can do to make yourself helpful, to provide additional value, and not too annoy your new-found Twitter friends. You can do this by…
