Malcolm Gladwell, in his 2000 book The Tipping Point, describes three types of people who innovate and foster change. Connectors, Gladwell writes, are the hubs that allow different social networks and groups to contact each other, like the friend you…
Your mobile life and what you can do in the rest of your life I’ve had an iPhone for almost a year, and am astonished at the changes that it’s made in my productivity. The main difference is that where…
[slideshare id=3339686&doc=socialcrmthenewrulesofrelationshipmanagement-100304181215-phpapp02&type=d] Organizations are getting social, whether they like it … or not. In their report “Social CRM: The New Rules of Relationship Management“, Altimeter Group‘s R “Ray” Wang and Jeremiah Owyang detail 18 use cases to help businesses react…
Shel Israel’s Twitterville gives an entertaining fly-through of the world of Twitter, from the beginnings of the service to its current state as a real-time news service for millions. Israel also profiles several businesses that have engaged customers on Twitter…
How many times have you thought when experiencing a negative service experience: “if only I knew who to talk to, I would give them a piece of my mind … right now!” Mobile and social tools now make that possible,…
[youtube=http://www.youtube.com/watch?v=sIFYPQjYhv8&hl=en_US&fs=1&] I took a vacation this week. It was relatively short (don’t blink — you’ll miss it), but I learned some important things along the way. I read Erik Qualman’s book Socialnomics: How Social Media Transforms the Way We Live…
As this is a “list” time of the year, I thought I would take a minute and share my thoughts about how to get started in Social Media in 2010. I’ve been talking to a lot of people about this…
If you’ve read any network theory, you’re probably familiar with Dunbar’s Number, or the idea that groups tend to fall off quickly in effectiveness and cohesiveness once they exceed approximately 150. The finding came from some anthropological research originally, and…
My friend Adam wrote this week that Twitter’s growth may be slowing and that he doesn’t think Twitter will ever be truly mainstream. I disagree, and have two reasons to do so: the market penetration of Twitter is still primed…
