http://www.flickr.com/photos/gre… I like to try new apps, processes, and things. Perhaps it’s the kid in me who always wanted to join a club, and I love being a beta tester (usually.) Yet even the most thoughtful beta tester misses a…
Quora is a great place to post questions to knowledgeable folks and to answer questions that are interesting to you. So when I wrote an answer to Twitter: Is Twitter an effective customer service tool? (by the way—it’s awesome for…
Is Twitter an Effective Customer Service Tool? Twitter is absolutely an effective Customer Service tool. It’s effective because it allows customers to communicate with the company in a channel that they prefer (no more IVR/Phone Tree for me, please); it makes…
Go for it! Real-time Customer Support is Commendable, not Crazy. Why is Real-time Customer Support commendable? customers don’t get enough support early, well-supported customers will become your evangelists it’s a lot cheaper than trying to fix problems later Why is…
The “best tools” start with the following approach: Connect with your customers on a human level – understand the commitment you’re making to make it right for people. Pick the right tools to match the approach you want to take – match…
How do you find you measure the “truth” in News? More and more these days, we tend to read the types of news, follow news aggregators, or friend or follow people on social networks with whom we agree. While this…
I have no idea how to explain Quora to other people who like to try software. Borrowing a turn from It’s this for That, I’ll try to explain with a few examples: It’s a Question and Answer site for People…
