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  • Customer, Marketing Strategy, Product Strategy

Should you invest in Product, Sales, or Marketing?

Imagine the sales call… When someone calls you to discuss a product you just signed up for, how do you feel? Depending upon where you are in your buyer’s journey, you might welcome the call, feel ambivalent, or be annoyed…

  • Customer Development, Customer Strategy, Customer Success, Lean, Product Strategy, Product Thoughts, Startup

What makes freemium pricing work?

Free

photo by   Should you give away your product for free? The concept of “freemium” — or providing a product offering that doesn’t cost the customer anything, and allows for the prospect of future upsell — has great success…

  • Customer Development, Customer Strategy, Innovation, Lean, Product Thoughts, Startup

You don’t need a business plan yet: 7 ideas for Customer Development

You’re thinking of starting a business? Hooray! Cool idea, and good luck. There are a few things that you can do to get started, and the first ought to be something counter-intuitive: don’t build your business plan. Yet. The first…

  • Customer Service, Marketing Strategy, Product Thoughts

Your Pitch is Everything.

Ever start talking to someone about an idea that you hold dear to your heart, only to find that when you say it out loud it doesn’t come out *quite* the way you want? Your pitch is the difference between…

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