I’m listening to Spotify today (Head and the Heart, if you’re wondering), and I realized that the explosion of music choices (in a day, I might listen to Pandora, Turntable, Grooveshark, KEXP Radio here in Seattle, or any one of…
Joseph Pine, in this 2004 Ted Talk on what customers want, discusses the progression of economic value from commodity > service > customized service. He talks about how man-made services are both “authentic” (real, experienced experiences) and “manufactured” (created with…
In a great speech from TED global 2009, Daniel Pink discusses the issue of motivation and incentives. See the speech here: [youtube=] Pink describes the “candle problem” as a classic model of when incentives work and when they actually hinder…
