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The next product wave will be invisible

This might seem strange, but in my experience some of the best products I depend on are invisible. What do I mean by invisible? I mean that I give then access to information and they provide value with no work…

  • Agile Marketing, Customer Service, On Writing

Share some interesting things with customers every day

Here’s something interesting I read today on the effects of smartphones on shopping. The article matters because it’s about a big trend (changing habits in shopping, especially in everyday environments like grocery stores) and has long-term societal implications. For example,…

  • Customer Development, Customer Strategy, Customer Success, Lean, Product Strategy, Product Thoughts, Startup

What makes freemium pricing work?

Free

photo by   Should you give away your product for free? The concept of “freemium” — or providing a product offering that doesn’t cost the customer anything, and allows for the prospect of future upsell — has great success…

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