Travel opens your mind
What do you do when you travel? My best thinking time is in airports or on planes. Even with the advent of airport and onboard wi-fi, I find my best ideas come from reading (from a book) and writing (longhand,…
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Looking for perspective? Visit a big volcano
Seriously, go look at a Volcano. Ok, some people might not have the privilege (or the unfortunate nearness) of living near a mountain like Mt. St. Helens, but the next time you are nearby, you should go. But why? Geologic…
Go to the fair – an American Pastime
Spend lots of money, ride some rides, and have a great time. Quick – when I say “cotton candy”, “Ferris Wheel”, and “Pig Races”, what do you think? If you’re like a lot of Americans, you think of a County…
How to Prepare for a Customer Service Hurricane
As I write this, Hurricane Irene is churning its way up the East Coast. It’s hard to know whether it’s going to be a “historic storm” or just a big mess. Either way, it raises some questions about how you would…
Say Thank You – It’s the Best Advice I’ve Received
Thank you for reading this post – really! When I started at Gist I had been on the job for only a few weeks when I answered a question from Brad Feld, one of our key investors. It must have…
Actually talk to your customers, and they’ll come back
If you were starting a business today, would you avoid talking to your customers? Yet that’s exactly what many businesses are doing today by choosing not to engage on Twitter or Facebook. Social media is a valuable channel that can…
Vacation is for catching soap bubbles
Time to Unplug The best thing to do on vacation is – well, anything that you can’t do online – and you should take the time to unplug and recharge. Getting off of your normal routine can help you recognize…
They found me through Quora? An Unexpected Job Opportunity
Quora is a great place to post questions to knowledgeable folks and to answer questions that are interesting to you. So when I wrote an answer to Twitter: Is Twitter an effective customer service tool? (by the way—it’s awesome for…
Starting a new job is never easy, so just jump in!
Tomorrow’s the beginning of a new chapter for me – I’m leaving Gist and joining Assistly. It’s been a great run and I am looking forward to staying in touch with my good friends and Gist and to gaining new friendships…
Who doesn’t like a red convertible?
What kid (or adult) doesn’t want to drive this? There’s something about red cars (or red convertibles) or Porsches that takes my breath away. Specifically, I think it’s the promise of being able to drive fast with the wind blowing…
