Every customer operations team eventually develops a “figure it out” queue. It fills up with problems that don’t cleanly map to the organization: confusing edge cases, multi-team failures, strange customer behavior, broken workflows, and issues nobody fully owns yet.…
“Everyone has a plan until they get punched in the mouth” – Mike Tyson, 1987 People have been paraphrasing Mike Tyson’s boxing quote about about business plans since he said it. If you think it doesn’t apply in software,…
If your house had more simple information “radiators”, would it be easier? Every remote worker has the same problem. Somebody in your household (a kid, a spouse, a roommate) needs to know whether you’re in a meeting right now. The…
I keep going back to the Dad Joke format as a first pass for new tech For about four years now, I’ve been asking my computer to tell me dad jokes. Not constantly. Every eighteen months or so, when some…
Build the first draft of your graphics with an MCP server Writers already do the hard part: turning messy thinking into a clear argument. The frustrating part comes after. You finish a draft, you need a graphic that carries the…
A single price provides a clear market position against subscriptions When you buy your next speaker, are you going to grab whatever Bluetooth is on sale at Best Buy? Or are you going to find the right great-sounding speaker that…
Photo by Sen on Unsplash I asked a friend this week what he was building with AI. “I’m doing some pretty interesting things with ChatGPT,” he said. I waited for the rest of the sentence, and there wasn’t anything else.…
AI speeds up the game. It doesn’t remove the product decisions needed. Emoji seem like a small thing, but the ones that stick make it to the keyboard of every mobile phone in the world, so the process is pretty…
Instead of starting with a nav item, identify what users want In 2023, I wrote about building software from cow paths. The idea was simple: study how people actually work and design around those natural paths. Don’t invent workflows in…
The first time I used a large language model, it felt like cheating. I dropped in messy notes and got back a cleaner argument than I could have written in one pass. It surfaced connections I had not named yet.…
