gregmeyer

gregmeyer

The hidden cost of half-automations

Photo by Christian Stahl on Unsplash Automations are amazing when they work. They let us respond to a query, route a ticket instantly, or fill in the blanks to make it easier to complete a manual process. These scripts or…

How to fix the hidden problem of team handoffs

Photo by Markus Winkler on Unsplash It’s the problem that everyone knows. A customer request gets lost between sales and support. A bug report sits in the queue because engineering never got the full context. A project deadline slips because…