A time machine that predicts churn
Photo by Roger Ce on Unsplash I want to build a time machine. Let me be more specific. I want to create a log of events that’s so good it identifies the events that are very likely to predict churn.…
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Best CRMs for Startups: 2025 Market Map by Speed, AI, and Cost
An example of the Market Map concept, applied to the CRM market Choosing Software is … complicated In a perfect world, selecting your next software tool to solve a problem is easy! Your need is well-defined, you know all of…
Writing on a thinking typewriter
Photo by Luca Onniboni on Unsplash Writing in the age of AI reminds me of the first word processors (and typewriters). These magical boxes did … exactly what you wanted them to do and more. Instead of using correction fluid…
The multiplayer challenge for no-code tools
Two-player mode in Old School Rally Thanks for reading! Let me know if there’s a topic you’d like me to cover. The promise of no-code and low-code tools is compelling. We want to democratize software development and make it accessible…
Rethinking Software in the Age of AI
Photo by The New York Public Library on Unsplash We’re making the same mistake with AI that early car manufacturers made with automobiles – we’re building rehashed versions of existing applications instead of reimagining what’s possible. As Pete Koomen points…
The Hidden Cost of Not Building Internal Tools
This is only one facet of the problems you run into when you don’t build internal tooling — the team creates what they need and runs with it Why waiting for perfect software is slowing your team down You’ve seen…
When your boss says to use AI, here’s how to start …
Photo by 12photostory on Unsplash This week Tobi Lutke, the CEO of Shopify, made AI use at his company mandatory and wrote: “Using AI effectively is now a fundamental expectation of everyone at Shopify. It’s a tool of all trades…
How to write Slack messages that get results
Photo by Stephen Phillips – Hostreviews.co.uk on Unsplash What makes a perfect Slack message? No, I’m not talking about a dunk, reaction gif, or pranks like faking a typing indicator with a bot so that people are typing… appears constantly.…
Request for product: an embeddable timeline widget
Why isn’t this sort of functionality easy to create everywhere? One of the biggest challenges to obtaining a full view of the customer is that the system you are viewing probably doesn’t have access to the important milestones of a…
Pay attention to context switching
It takes an average of 23 minutes to recover from an interruption. Have you experienced that feeling of “what was I doing” after being interrupted mid-task? Perhaps you were cooking dinner, your phone buzzed with a text, and then someone…
