AI is my new code buddy
CMKit, an open source toolkit for building AI Apps with Node.js Ideas vs execution gap I have lots of ideas that I’d like to build. Some of these are easy to build (ask a friendly LLM!) and others are a…
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Imagining a software vending machine for “pay as you go” infrequent tasks
Imagine a software vending machine (Image by GoogleFx) I’ve noticed a change happening in software buyer intent where people want something more like a vending machine than an always-on service that charges a recurring subscription. These buyers are responding to…
The AI sparring partner method
Photo by TECNIC Bioprocess Solutions on Unsplash Almost half of UK citizens (47%) have now used a generative AI tool proactively, according to a 2025 Deloitte study. But here’s the thing: most people use AI like a glorified search engine.…
3 things you need to do before putting AI in the loop
Photo by Aleksandr Popov on Unsplash Thanks for reading! Let me know if there’s a topic you’d like me to cover. A cool thing you can do right now with LLMs (ChatGPT, Claude, Gemini, or similar) is ask them how…
Rethinking standard operating procedures with AI agents
Ascending the customer service pyramid for AI/Agents What’s your first response when you see a service interruption or lapse as a customer? As a process nerd, one thing that often comes to mind is whether the service lapse happened because…
How to shape future content to consider your context, not just your activity
Photo by Markus Winkler on Unsplash The first time I saw a personalized web page, I thought it was magic. Not only did it show you something interesting that it remembered about you, it put your name in lights and…
A time machine that predicts churn
Photo by Roger Ce on Unsplash I want to build a time machine. Let me be more specific. I want to create a log of events that’s so good it identifies the events that are very likely to predict churn.…
Best CRMs for Startups: 2025 Market Map by Speed, AI, and Cost
An example of the Market Map concept, applied to the CRM market Choosing Software is … complicated In a perfect world, selecting your next software tool to solve a problem is easy! Your need is well-defined, you know all of…
Writing on a thinking typewriter
Photo by Luca Onniboni on Unsplash Writing in the age of AI reminds me of the first word processors (and typewriters). These magical boxes did … exactly what you wanted them to do and more. Instead of using correction fluid…
The multiplayer challenge for no-code tools
Two-player mode in Old School Rally Thanks for reading! Let me know if there’s a topic you’d like me to cover. The promise of no-code and low-code tools is compelling. We want to democratize software development and make it accessible…
