Imagine if one day, you walked into your office (or opened your email or received a text message or a phone call with the following information: Congratulations! You’ve worked yourself out of a job. Now, what will you do next?…
“You don’t eat wheat?” As a person wtih a gluten intolerance who also really likes to go out to eat, I’ve heard many explanations (or off-putting remarks) from waiters, servers, and restaurant owners. I’ve also been treated to wonderful, unexpected…
This week I went from the 48 degrees and rainy world of the Pacific Northwest to the 90-plus degrees of the Sonoran Desert near Scottsdale, Arizona. I thought I was going to see cactii, cactii, and more cactii (it was…
Why am I a Butler Fan? It’s a great question to ask of any basketball fan, and I think being a Butler fan matches several of my favorite memes about sports: the Underdog, the Team Effort, and the Unexpected. The…
It’s time to get out of your comfort zone. Yeah, I know, sounds trite, and you wonder: why bother? Consider all the requests you get for help (whether someone is trying to sell you something or not.) I get a…
Is Twitter an Effective Customer Service Tool? Twitter is absolutely an effective Customer Service tool. It’s effective because it allows customers to communicate with the company in a channel that they prefer (no more IVR/Phone Tree for me, please); it makes…
I meet a lot of people who are interested in segmenting their social graphs — keeping Facebook for friends, Twitter for fun, and keeping business contacts, well, focused on business — and they are missing something. It’s Too Hard It’s…
Far West Motel, Aurora Originally uploaded by gregmeyer “Hey man, what are you doing?” I paused from taking this picture as I was in a questionable part of town (albeit during daylight) and I didn’t know the person who was…
When you start a business, how do you know it will succeed? Clearly, you don’t – you can do as much market research as you want, write business plans, and try things – and ultimately, you don’t control the end…
Startups don’t just start – they also evolve. I’m excited that the next step in our evolution at Gist – where I’ve worked for the last year and half – is to be part of Research in Motion. When I…
