Why am I such a Butler fan?
Why am I a Butler Fan? It’s a great question to ask of any basketball fan, and I think being a Butler fan matches several of my favorite memes about sports: the Underdog, the Team Effort, and the Unexpected. The…
gregmeyer
Get Out of Your Comfort Zone
It’s time to get out of your comfort zone. Yeah, I know, sounds trite, and you wonder: why bother? Consider all the requests you get for help (whether someone is trying to sell you something or not.) I get a…
Is Twitter an Effective Customer Service Tool?
Is Twitter an Effective Customer Service Tool? Twitter is absolutely an effective Customer Service tool. It’s effective because it allows customers to communicate with the company in a channel that they prefer (no more IVR/Phone Tree for me, please); it makes…
Why your social graph should be bigger (not smaller)
I meet a lot of people who are interested in segmenting their social graphs — keeping Facebook for friends, Twitter for fun, and keeping business contacts, well, focused on business — and they are missing something. It’s Too Hard It’s…
Why are you taking a picture of that sign?
Far West Motel, Aurora Originally uploaded by gregmeyer “Hey man, what are you doing?” I paused from taking this picture as I was in a questionable part of town (albeit during daylight) and I didn’t know the person who was…
Ice Cream is about Nothing – should we ban Ice Cream?
When you start a business, how do you know it will succeed? Clearly, you don’t – you can do as much market research as you want, write business plans, and try things – and ultimately, you don’t control the end…
Gist acquired by Research In Motion (RIM)
Startups don’t just start – they also evolve. I’m excited that the next step in our evolution at Gist – where I’ve worked for the last year and half – is to be part of Research in Motion. When I…
Make a Timely addition to your web toolkit
Ever find some information you’d love to tweet? And then another? And then another? You know you shouldn’t really be posting these all at the same time, but scheduling that tweet to hit at a particular time is a pain.…
Is real-time customer support commendable or crazy?
Go for it! Real-time Customer Support is Commendable, not Crazy. Why is Real-time Customer Support commendable? customers don’t get enough support early, well-supported customers will become your evangelists it’s a lot cheaper than trying to fix problems later Why is…
Automate the stuff you do all the time
Do you sign your emails the same way 80% (or even 100% of the time)? Do you find yourself retyping bits of text, like “let’s meet up – send me your information” and “here’s our latest press list”. If you’re…
