I’ve been trying to decide which network-killing box to use when I want to watch non-movie TV (for movies, I have Netflix) and I’ve mostly been thinking about buying either a Google TV box, a Mac Mini, or a Roku…
After having spent several days in the past six weeks on airplanes, I’ve got a few suggestions (perhaps counterintuitive, perhaps not) how air travel can be made better. Most of the suggestions have to do with service rather than fundamental…
Joseph Pine, in this 2004 Ted Talk on what customers want, discusses the progression of economic value from commodity > service > customized service. He talks about how man-made services are both “authentic” (real, experienced experiences) and “manufactured” (created with…
I’ve been meeting a lot of people lately who are relatively unfamiliar with social media (except maybe using it for personal use of Facebook or LinkedIn.) It does feel a little bit strange when you’re getting started to speak to…
Closing Session, BuzzRE Originally uploaded by gregmeyer I gave a presentation today to a group – not the group pictured here, but a similar industry group, and as I was thinking about the talk and how I will prepare for…
It’s easy to say “I don’t want to do it today, I’ll do it tomorrow.” It’s also easy say “that thing you asked me to do — I’ll take care of it.” It’s a lot harder to wiggle out of…
Dear Comcast (and other providers): it’s time to change your model. Creative destruction is the way Cable companies can become more than a mere pipe to the Internet. Wikipedia defines this term, first coined by philosopher Joseph Schumpeter, by stating:…
We all send email. We all make phone calls. We all have meetings. If you’ve ever worked in a large corporation, you’ve probably learned that it’s possible to go through all of these interpersonal activities and still feel at the…
“For every 10 posts, make 5 about your industry, 3 about your business, and 2 about you” —@TAMcCann at the Agent Reboot conference in Bellevue, WA. On Wednesday, I attended the Agent Reboot conference in Bellevue, WA. During his panel…
Matt Heinz wrote a great piece this week on staying “vacation fresh.” I love this idea, both because I returned from vacation this week and because I think Matt is always good at documenting important moments in time and extracting…
