gregmeyer

gregmeyer

Where’s your idea box?

Where do you get your ideas? If you’re like me, you get ideas from what you read, who you meet, and from the experiences that make up your day. And sometimes, that idea box is hard to find. Or just…

Air travel can be better, really.

After having spent several days in the past six weeks on airplanes, I’ve got a few suggestions (perhaps counterintuitive, perhaps not) how air travel can be made better. Most of the suggestions have to do with service rather than fundamental…

Can Customer Service be Customized?

Joseph Pine, in this 2004 Ted Talk on what customers want, discusses the progression of economic value from commodity > service > customized service.  He talks about how man-made services are both “authentic” (real, experienced experiences) and “manufactured” (created with…

Deadlines force you to act

It’s easy to say “I don’t want to do it today, I’ll do it tomorrow.” It’s also easy say “that thing you asked me to do — I’ll take care of it.” It’s a lot harder to wiggle out of…