I’ve now got 500 (probably 800) channels and there’s nothing on. Well, I’ve overstated the fact. I have about 30 movie channels, at least 7 channels dedicated to major sports leagues, and innumerable shopping, food, and car chase channels. I…
Recently (this evening, in fact) I found myself in front of the computer, script in hand, ready to compose an award-winning piece of user content. Unfortunately, when I looked at my first (and second draft) of the masterpiece, I found…
Thank you for reading this piece (but back to that in a moment.) Recently, I received valuable advice from a colleague. It wasn’t a business plan for a blockbuster company, a secret formula to synthesize gold from base elements, or…
As I’m now in a hybrid marketing/customer support/product support/all hands on deck position, I think a lot about the best way to spend my time (at work, and at home). Inevitably, the thinking goes like this: “I don’t have enough…
Tonight’s Halloween (Great)! The favorite holiday of kids and adults alike (well, at least most adults), Halloween reminds us that dressing up, making a fool of yourself, and eating candy until you’re sick is definitely something you should do at…
We are used to the world of internet communication as an ephemeral, “one-time” communication. Send your email or IM communication and it disappears, without a sound, into the ether. But at least some of those communications are permanently cached and…
I read @codybrown‘s excellent analysis of network growth and scaling with regards to MySpace, Facebook and Twitter this morning and got to wondering if the concepts he’s talking about can be applied to broader concepts in Customer Service. Brown presents…
