It seems like a small thing and adds up
It seems like a small thing to be nice. It seems like a small thing to say “thank you.” And it seems like a small thing to suggest a solution to the problem you found. Yet doing these small things…
gregmeyer
Can you spare 5 bucks to fight Diabetes?
There are lots of things you can do with a fiver. Please donate a fiver (one day’s coffee, a bus ride, a sandwich) to support research to fight Diabetes. Fight Diabetes. Diabetes runs in my family. We can eradicate this…
What do great team members do?
“Don’t worry about, I’ll take care of it,” said my amazing team member on Friday night (props to @tcoffee). Just like that, a major roadblock to an upcoming project was gone and I didn’t have to do a thing. Great…
As a community manager, how should you be using Twitter?
Imagine you are a community manager and today is your first day promoting the brand. How should you use Twitter? You might be overwhelmed with the river of information and wonder what are the “right” answers to questions like these:…
Notes from a Train
You’re riding through the countryside… Some of my best and first memories are riding the commuter train into downtown Philadelphia with my Dad so that I could go see where he worked and so we could have lunch at…
The Art of the Status Update
What I did, what I’m doing, and where I need help Delivering a status update is a tricky thing. It’s really easy to overwhelm people with too much information, to leave things unsaid when you need more detail, and to…
Can you measure customer happiness?
A recent post from the folks at the Buffer team got me thinking about the idea of customer happiness, and the ability to quantify it and measure it. In my experience, when you ask service providers if their customers are…
Revisiting Dunbar’s Number (and the rule of 150 relationships)
Today, it’s easier to find out what long-lost friends are doing when they post pictures of their trip to South America on Facebook than keeping up with a trusted buddy in the same town. The power of social networks to…
9 Rules for Being an Effective Mentor
photo by In my experience, having effective, talented, and knowledgeable mentors has been the most powerful startup accelerator that I know. The best mentors I’ve worked with do a lot of the things on this list. You can call these…
The “Thank You” Effect: Improving Service 1 Step at a Time
I’ve written here before about the effect that one person’s thank you had on me (thank you, Brad Feld!) I believe that “The Thank You Effect” is an example of a small action that prompts meaningful next steps to measurably…
