You should learn to code today
What can you get done in a day, or a weekend? Today, I learned how to call my phone automatically today with a REST API and to play background music when the caller picked up. Yeah, you say, that’s easy…
gregmeyer
What makes freemium pricing work?
photo by Should you give away your product for free? The concept of “freemium” — or providing a product offering that doesn’t cost the customer anything, and allows for the prospect of future upsell — has great success…
Fight Decision Fatigue by Limiting Choices
You’ve seen it, probably several times today. It’s the opportunity to take in more information and wait before deciding. It could be simple, like “what should I have for lunch?” Or it could be more complicated, like “Where should I…
Can you turn a critic into your biggest fan?
Photo by Jonathon Colman. Is it possible to turn a critic into a raving fan? Should you ever feed a troll? Should you even engage for fear of starting a flame war? In my experience, the answers to all of…
When sending startup swag, the details matter.
Many startups send T-Shirts to their supporters – it’s an easy and relatively inexpensive way to build brand awareness, thank friends, and to say “thank you” for trying our a product that’s in the process of achieving product-market fit. In…
Do you use folders or apps on your smartphone?
Folders, or Apps? You spend most of your time with your smartphone. Do you spend any time thinking about how to arrange the information there so that every time you pick it up, you know where to find what you’re…
Here’s how to find Metrics that Matter
Is there an Easy Solution? The biggest challenge for most businesses is getting from “this is a nifty silver bullet” to “this service is an integral part of our business” I bet you’ve been there, either as the buyer or…
I’m keeping my Instagram account: here’s why.
If you opened a web browser and saw the news today, you’d see outrage at the proposed changes to the Instagram Terms of Service, a response from the Instagram team, many people on many social networks vowing to move, archive, or otherwise…
You can’t make sense of this. And you can act.
I don’t usually write about current events, but I can’t stop thinking about the one you’re thinking about, and need to share my thoughts. There have been some horrible things that happened this week. And you’ve tried to make sense…
The Customer Experience Report for Dec 15th, 2012
Hello! This is a new experiment to share insights about customer experience. Please let me know what you like, don’t like, and if you’d like to subscribe, you can get an email in your inbox here. The Customer Experience Report…
