Be More Awesome By Following Up
The single most important thing you can do to increase customer value is to follow up on the things you said you would you do the last time you talked to the customer. In the eyes of the customer, it’s…
gregmeyer
Things I carry: using what’s in your bag and in your head.
[slideshare id=18182024&style=border: 1px solid #CCC; border-width: 1px 1px 0; margin-bottom: 5px;&sc=no] Things i carry (a short list) from Greg Meyer @grmeyer What’s the list of things that you carry? We all carry items with us wherever we go. Your phone,…
What’s the best way to learn about new products?
The last time you needed to buy a vacuum, a car, or a coffeemaker, what did you do? If you’re like me you probably asked your family, friends, and neighbors for a recommendation. Maybe you even asked your friends on…
It seems like a small thing and adds up
It seems like a small thing to be nice. It seems like a small thing to say “thank you.” And it seems like a small thing to suggest a solution to the problem you found. Yet doing these small things…
Can you spare 5 bucks to fight Diabetes?
There are lots of things you can do with a fiver. Please donate a fiver (one day’s coffee, a bus ride, a sandwich) to support research to fight Diabetes. Fight Diabetes. Diabetes runs in my family. We can eradicate this…
What do great team members do?
“Don’t worry about, I’ll take care of it,” said my amazing team member on Friday night (props to @tcoffee). Just like that, a major roadblock to an upcoming project was gone and I didn’t have to do a thing. Great…
As a community manager, how should you be using Twitter?
Imagine you are a community manager and today is your first day promoting the brand. How should you use Twitter? You might be overwhelmed with the river of information and wonder what are the “right” answers to questions like these:…
Notes from a Train
You’re riding through the countryside… Some of my best and first memories are riding the commuter train into downtown Philadelphia with my Dad so that I could go see where he worked and so we could have lunch at…
The Art of the Status Update
What I did, what I’m doing, and where I need help Delivering a status update is a tricky thing. It’s really easy to overwhelm people with too much information, to leave things unsaid when you need more detail, and to…
Can you measure customer happiness?
A recent post from the folks at the Buffer team got me thinking about the idea of customer happiness, and the ability to quantify it and measure it. In my experience, when you ask service providers if their customers are…
