When content is out of date, customers get confused Content management is not typically the top item on your list of technology to build. The simple reason is that strictly speaking, you don’t need to build that technology. It’s just…
Introducing agents into your workflow It’s a familiar refrain at this point. You know you need to bring AI agents into your workflow. Without a doubt, agents are able to take action more reliably and more cheaply than humans, if…
It’s been about three years since AI features started appearing broadly in consumer software and you might have noticed a trend that’s accelerating. AI sparkles (that’s what I call the use of the “Ask AI and ✨ emoji”) are going…
Photo by Markus Winkler on Unsplash It’s the problem that everyone knows. A customer request gets lost between sales and support. A bug report sits in the queue because engineering never got the full context. A project deadline slips because…
Photo by Brett Jordan on Unsplash We wanted to help teammates to start using AI as a practical tool and stop thinking about it as magic, and thought a “speed dating” style demo would help. The goal was to have…
Photo by Chris Ried on Unsplash I have many ideas that I want to build. But it’s not always easy to estimate the level of effort to build. I’ve often gotten stuck halfway through an idea and struggled to create…
CMKit, an open source toolkit for building AI Apps with Node.js Ideas vs execution gap I have lots of ideas that I’d like to build. Some of these are easy to build (ask a friendly LLM!) and others are a…
Imagine a software vending machine (Image by GoogleFx) I’ve noticed a change happening in software buyer intent where people want something more like a vending machine than an always-on service that charges a recurring subscription. These buyers are responding to…
Photo by TECNIC Bioprocess Solutions on Unsplash Almost half of UK citizens (47%) have now used a generative AI tool proactively, according to a 2025 Deloitte study. But here’s the thing: most people use AI like a glorified search engine.…
