Ascending the customer service pyramid for AI/Agents What’s your first response when you see a service interruption or lapse as a customer? As a process nerd, one thing that often comes to mind is whether the service lapse happened because…
Photo by Markus Winkler on Unsplash The first time I saw a personalized web page, I thought it was magic. Not only did it show you something interesting that it remembered about you, it put your name in lights and…
Photo by Luca Onniboni on Unsplash Writing in the age of AI reminds me of the first word processors (and typewriters). These magical boxes did … exactly what you wanted them to do and more. Instead of using correction fluid…
Photo by The New York Public Library on Unsplash We’re making the same mistake with AI that early car manufacturers made with automobiles – we’re building rehashed versions of existing applications instead of reimagining what’s possible. As Pete Koomen points…
Photo by 12photostory on Unsplash This week Tobi Lutke, the CEO of Shopify, made AI use at his company mandatory and wrote: “Using AI effectively is now a fundamental expectation of everyone at Shopify. It’s a tool of all trades…
An example of a daily summary from my tutor Robot I recently hired a tutor to help me learn Python. It just happens to be a robot. Any job that touches an engineering function is more technical today than in…
ASCII version of Photo by Wolfgang Hasselmann on Unsplash Sahil Bloom writes in the parable of the Blind Men & the Elephant: What would it take to change my mind? Knowing what it would take to change your mind on…
Photo by tpacific on Freeimages.com Open up your favorite app these days, and it feels a bit like the meme below. Use AI to improve your writing. AI can give you ideas to get started. AI will solve all of…
Photo by Rock’n Roll Monkey on Unsplash “Hey ChatGPT, can you do a few things for me? First, I want you to search Google for some information, then collate it into a list, and then check that list to make…
