http://www.flickr.com/photos/gre… I like to try new apps, processes, and things. Perhaps it’s the kid in me who always wanted to join a club, and I love being a beta tester (usually.) Yet even the most thoughtful beta tester misses a…
As I write this, Hurricane Irene is churning its way up the East Coast. It’s hard to know whether it’s going to be a “historic storm” or just a big mess. Either way, it raises some questions about how you would…
Thank you for reading this post – really! When I started at Gist I had been on the job for only a few weeks when I answered a question from Brad Feld, one of our key investors. It must have…
If you were starting a business today, would you avoid talking to your customers? Yet that’s exactly what many businesses are doing today by choosing not to engage on Twitter or Facebook. Social media is a valuable channel that can…
How do you scale Customer Service? Ultimately, you have to embrace the idea of Commander’s Intent (e.g. ). This means something like the following: Define the objective broadly, e.g. “Provide Amazing Customer Service.” Establish a command hierarchy and roles and…
How much of your swag dollar is wasted? You don’t know. If you had a way to compel people to do things for your brand that you would otherwise have to pay hundreds of dollars per person to ask them…
What would you do? You’re on your way to a meeting with a VP about an important topic. You hear a funny noise from your rental care that doesn’t sound like the window is open – actually, you’ve got a…
This weekend I participated in an amazing event at Startup Weekend Seattle. I found some great new friends, got the opportunity to pitch amazing ideas in front of a crowd, and contributed to an epic journey: building a complete startup from…
I get satisfaction from helping people to meet other people, and to helping them find answers (or at least ideas to help them) to the questions they’re asking. It opens up my horizons to all of the possibilities I haven’t…
