Keep Twitter Weird
Twitter is the best open social media network there is. Unlike Facebook – which openly states that they control your newsfeed – the basic idea of Twitter is that you follow and find the news, content, and people you want…
gregmeyer
Why every app needs a “mark all as read” function
Every app and every web site has notifications. Whether they are push notifications, email notifications, phone call notifications, voice mail notifications, in-app notifications, or smoke signals, you are competing for a valuable and scarce commodity: the customer’s undivided attention. There…
Whodunnit? A Customer Service Detective Story
Once upon a time, you had a problem with customer service and you mentioned the problem to your server, the front desk, or the person who interacted with you directly. You may have also called a toll-free number or a front…
Future You Will Thank You for Handling Email Better
We get a lot of email – especially the kind we don’t want. The worst is getting email from sites that you don’t even know (when they got your details from the people that you did want you to send…
How to Hire an Awesome Community Manager for your Startup
photo by Who will be successful as a community manager? I love coming across new community managers who say, “I guess I’ve been doing this my whole life.” It’s a light bulb that goes off in them and they’re excited…
There are 96 15 minute intervals in a day
(photo by ) How busy are you, really? A day starts with 96 15 minute-long sections – you have a limited number of these in your day – and you are not going to be 100% available during all of…
There should be an App for a Personal API
There Should Be An App For That Apps and websites (and features) are becoming single function, best-of-breed experiences. And in the future (and the present) customers want to knit them back together into a mix-up of their own creation.…
5 Steps to Surviving and Thriving in Startup Life
On Climbing the Startup Mountain Life in a startup is a non-stop business. Whether you are aware of it or not, your work-life balance suffers, your relationships are strained, and your personal health and motivation may waver. Yet it’s…
We Need to Teach Digital Citizenship
How can we establish a local and national effort to better prepare young people to participate online? They need to learn how to identify and use tools; understand and model behavior that won’t embarrass their parents or themselves unless they…
Great Service Starts When the Customer Walks In
(image courtesy of Moleskine) THE SCENE: Your Average Neighborhood Art Store THE PROTAGONIST: Your Average Customer THE CUSTOMER’S RESULT: “Wow, I don’t think I’ll ever go there again.” How often have you walked into a store, found something on sale with a “can’t…
