If you haven’t already picked up Ben Horowitz’s book The Hard Thing About Hard Things, you should. When I started to read Ben’s book, I thought that I already knew many of the things he would share, and that the…
Photo by zigazou76 You’ve probably been there: a meeting where there’s a great idea to make a new feature. “Wouldn’t be great if…” is often the trigger to a neat, as yet unproven idea. So how can you get more…
Startups are a constant tug between hyperbole and reality. One day you might be wearing many hats and completing a series of tasks that you didn’t know were on your plate that morning. Another day you might be thinking of…
Remember to ask for the sale. You’ve probably heard these words of advice many times – whether in the context of a prospective deal, a request for a favor, or in an interview prep – and the first time you…
You should do more writing when you’re thinking about the list of things you need to do. I wrote this list in longhand. That may seem strange in a world where we type practically everything, and I find it a…
Understanding what it takes to provide great service starts with the famous adage about customers: that they are always right. The next step is to acknowledge that the adage must not always be true when you learn about the customer’s…
You may have heard of the new app Jelly – it’s a simple idea, really – that people would rather share questions with each other through pictures and then use those pictures to elicit discussion. Find answer to important things, the…
Seth Godin “You don’t need to be more creative – you need a quieter lizard brain” –Seth Godin Your brain is not your friend. At any moment now you might encounter something scary or unexpected or just plain wacky that…
This year I learned how to be a writer. The easy part was deciding to start. The hard part was continuing to write. I don’t mean that any individual piece of writing was hard to start, or hard to finish.…
photo by “What’s a Web Log”? Once upon a time there was a Blog (web log). It was a place where you would go to read pithy insights, long form articles, and think pieces by people whose writing you respected. Over…
