Gist acquired by Research In Motion (RIM)
Startups don’t just start – they also evolve. I’m excited that the next step in our evolution at Gist – where I’ve worked for the last year and half – is to be part of Research in Motion. When I…
gregmeyer
Make a Timely addition to your web toolkit
Ever find some information you’d love to tweet? And then another? And then another? You know you shouldn’t really be posting these all at the same time, but scheduling that tweet to hit at a particular time is a pain.…
Is real-time customer support commendable or crazy?
Go for it! Real-time Customer Support is Commendable, not Crazy. Why is Real-time Customer Support commendable? customers don’t get enough support early, well-supported customers will become your evangelists it’s a lot cheaper than trying to fix problems later Why is…
Automate the stuff you do all the time
Do you sign your emails the same way 80% (or even 100% of the time)? Do you find yourself retyping bits of text, like “let’s meet up – send me your information” and “here’s our latest press list”. If you’re…
What are the best community tools for customer service?
The “best tools” start with the following approach: Connect with your customers on a human level – understand the commitment you’re making to make it right for people. Pick the right tools to match the approach you want to take – match…
Building a Better Customer Experience
Since I started my current role as a Customer Experience Manager in October 2008, many people have asked me “what’s customer experience and how do you deliver it?” Aside from cheeky remarks like “I ensure customer delight”, I didn’t have…
The two-sided market of parents and kids
Trampolinin’ 10 Originally uploaded by &y This weekend I attended a party at Sky High Sports – one of many establishments here in the PNW that cater to indoor fun – and noticed something very interesting. All the kids were…
What happens when customer service is a #fail?
Keep Gate Closed Originally uploaded by gregmeyer You’ve seen it before. It’s the shop that closes at 4:45pm when the posted hours are until 5pm. It’s the airline desk where an overwhelmed worker lashes out verbally at angry customers trying…
How do you measure the “truth” in news?
How do you find you measure the “truth” in News? More and more these days, we tend to read the types of news, follow news aggregators, or friend or follow people on social networks with whom we agree. While this…
Keep taking photos – you never know what might happen
Snow + Spider Web Necklace Originally uploaded by gregmeyer This morning I had a surprise: Snow! No, not as much of the white stuff as has been falling on the East Coast this week, and certainly not a blizzard warning…
