“You don’t eat wheat?” As a person wtih a gluten intolerance who also really likes to go out to eat, I’ve heard many explanations (or off-putting remarks) from waiters, servers, and restaurant owners. I’ve also been treated to wonderful, unexpected…
This week I went from the 48 degrees and rainy world of the Pacific Northwest to the 90-plus degrees of the Sonoran Desert near Scottsdale, Arizona. I thought I was going to see cactii, cactii, and more cactii (it was…
Why am I a Butler Fan? It’s a great question to ask of any basketball fan, and I think being a Butler fan matches several of my favorite memes about sports: the Underdog, the Team Effort, and the Unexpected. The…
It’s time to get out of your comfort zone. Yeah, I know, sounds trite, and you wonder: why bother? Consider all the requests you get for help (whether someone is trying to sell you something or not.) I get a…
Is Twitter an Effective Customer Service Tool? Twitter is absolutely an effective Customer Service tool. It’s effective because it allows customers to communicate with the company in a channel that they prefer (no more IVR/Phone Tree for me, please); it makes…
I meet a lot of people who are interested in segmenting their social graphs — keeping Facebook for friends, Twitter for fun, and keeping business contacts, well, focused on business — and they are missing something. It’s Too Hard It’s…
Far West Motel, Aurora Originally uploaded by gregmeyer “Hey man, what are you doing?” I paused from taking this picture as I was in a questionable part of town (albeit during daylight) and I didn’t know the person who was…
When you start a business, how do you know it will succeed? Clearly, you don’t – you can do as much market research as you want, write business plans, and try things – and ultimately, you don’t control the end…
Startups don’t just start – they also evolve. I’m excited that the next step in our evolution at Gist – where I’ve worked for the last year and half – is to be part of Research in Motion. When I…
Ever find some information you’d love to tweet? And then another? And then another? You know you shouldn’t really be posting these all at the same time, but scheduling that tweet to hit at a particular time is a pain.…
