Photo by Marjan Blan on Unsplash Think of the most effective people you know. One of their characteristics is that for a given set of tasks, they are much better than anyone else at following a procedure, reviewing information, and…
Photo by Jametlene Reskp on Unsplash Every GTM team knows the pain of process documentation. It’s that necessary evil that eats up valuable time, rarely gets updated, and often fails to capture the nuance of real-world operations. In 2023, I…
Photo by Jon Tyson on Unsplash Imagine you are starting a new venture and need to describe all the data tasks that need to happen to get you from “nothing” to “something” in Data Operations. These are the basic building…
Photo by Thomas Peham on Unsplash Some of the first programs I ever wrote on a computer used PRINT to echo a line to the screen. Using BASIC, I filled the view with something like: 10 PRINT “This is cool!”20…
Photo by sydney Rae on Unsplash If you have a comment or are interested in sponsoring, hit reply. When I was younger I wanted to be a professional baseball player. Professional baseball announcer was probably a more realistic goal given…
Photo by Mauro Gigli on Unsplash If you have comments or want to sponsor the newsletter, hit reply. When I started writing about data operations 162 issues ago I suggested an example definition that focused on data shared between systems,…
Photo by Chris Leipelt on Unsplash The other day I conducted a product design session with a friend. He wanted to put together a design for a conversational chat application. The task covered the creation of a scenario and modeling…
from “To Pave The Cowpath Or Not” If you have a comment or are interested in sponsoring, hit reply. From “Least Resistance: How Desire Paths can Lead to Better Design” It’s not easy to be a technologist these days. For…
This could be our near future A recipe for a CX Journey that leads you to escalation It seems like almost every company with a large volume of customer requests is looking into AI assistance to help them deflect (in…
