Moving from “what’s going on” to “what does it mean” For a good portion of my career, I’ve been waiting for a robot to build me slides in a slide presentation. Not just any slides, but the kind of infographics…
libraries like Chart.js + simple weather data combine with a prompt to compare weather data in two sample cities Effective dashboards mean answering a small set of questions exceptionally well. You can have a beautiful design that progressively reveals information…
Chatbot outputs sometime seem like magic. The first time you feed a PDF to Google’s Notebook LLM tool and get a podcast that explains the document to you, it feels like magic. The second time you do the same thing,…
Photo by Debdut Chowdhury on Unsplash When you build your first “hello world” automation with Zapier, Pipedream, or n8n, you’re looking for simple things. Connect a trigger, run some steps, make a few decisions, and get a predictable outcome. For…
Photo by Aleksandr Popov on Unsplash Thanks for reading! Let me know if there’s a topic you’d like me to cover. A cool thing you can do right now with LLMs (ChatGPT, Claude, Gemini, or similar) is ask them how…
Ascending the customer service pyramid for AI/Agents What’s your first response when you see a service interruption or lapse as a customer? As a process nerd, one thing that often comes to mind is whether the service lapse happened because…
Photo by Roger Ce on Unsplash I want to build a time machine. Let me be more specific. I want to create a log of events that’s so good it identifies the events that are very likely to predict churn.…
An example of the Market Map concept, applied to the CRM market Choosing Software is … complicated In a perfect world, selecting your next software tool to solve a problem is easy! Your need is well-defined, you know all of…
Two-player mode in Old School Rally Thanks for reading! Let me know if there’s a topic you’d like me to cover. The promise of no-code and low-code tools is compelling. We want to democratize software development and make it accessible…
