Fun with Customer Cohorts
A classic cohort chart from Mixpanel I remember when I first saw a chart like the one above – it seemed like magic to compare groups of users to other users at the same point in their journey. This cohort…
Tracking progress with a simple ops Kanban Board
Kanban boards don’t have to be complicated to be effective… Even if you’ve never read about the history of Kanban, you’ve probably seen screens like the one above that divide a series of tasks (or a project, or a product)…
Can you create a simpler version of your product?
Photo by Ross Findon on Unsplash Let’s do a thought experiment. Can you imagine a simpler version of your product? Something much simpler, instead of removing one dial or switch. Think about the difference from Excel that caused Google to…
Creating better competitive analysis with screenshots and reverse search
When you search for a site on similarsites.com and it’s not found Everyone wants more customers. When they get new leads, comparing these new leads to existing customers is inevitable – both in comparison to successful customers and the closed…
Refactoring vs. Adding On Another Thing
Photo by Matt Artz on Unsplash The next time you get a request to change an existing bit of code, check how you respond. It might be a small change, like adding a field to an existing model. Or it…
An Ops Detective🕵️ can tell you what’s going on
Photo by Shane Aldendorff on Unsplash ELI5 is an acronym people use when they encounter a complicated concept and want it explained simply. Some things are pretty straightforward in the Ops world – you know you have a new subscription…
Duplicate Records are harder than they appear
When you get a result like this in Salesforce, how do you resolve it? “Any person on the team could look at these two accounts and see that they are the same.” If you’ve worked in Operations for any length…
Two questions to ask when you build automation
One of the first factors that emerge when you discuss building automations to make a team’s life easier is the potential time saved. You get there by multiplying the time saved by doing the task today multiplied by how often…
You don’t need to add AI* to every feature
Photo by Greg Meyer on Unsplash Apple announced the release of Apple Intelligence at their World Wide Developers conference this year. Besides the portmanteau of being able to say they had a new release of AI, Apple made a really…
