Photo by Christina @ wocintechchat.com on Unsplash Have a comment or interested in sponsoring this newsletter? Hit reply. Ethan Mollick writes about AI that “the only way to figure out how useful AI might be is to use it.” This…
Photo by Tamas Tuzes-Katai on Unsplash If you have a comment or are interested in sponsoring, hit reply. Have you ever played RevOps detective? 🕵️ The story goes something like this. There’s a closed-won (or a closed-loss) account, and you’re…
Photo by Jon Tyson on Unsplash Imagine you are starting a new venture and need to describe all the data tasks that need to happen to get you from “nothing” to “something” in Data Operations. These are the basic building…
Photo by Thomas Peham on Unsplash Some of the first programs I ever wrote on a computer used PRINT to echo a line to the screen. Using BASIC, I filled the view with something like: 10 PRINT “This is cool!”20…
Photo by sydney Rae on Unsplash If you have a comment or are interested in sponsoring, hit reply. When I was younger I wanted to be a professional baseball player. Professional baseball announcer was probably a more realistic goal given…
Photo by Mauro Gigli on Unsplash If you have comments or want to sponsor the newsletter, hit reply. When I started writing about data operations 162 issues ago I suggested an example definition that focused on data shared between systems,…
Photo by Chris Leipelt on Unsplash The other day I conducted a product design session with a friend. He wanted to put together a design for a conversational chat application. The task covered the creation of a scenario and modeling…
from “To Pave The Cowpath Or Not” If you have a comment or are interested in sponsoring, hit reply. From “Least Resistance: How Desire Paths can Lead to Better Design” It’s not easy to be a technologist these days. For…
This could be our near future A recipe for a CX Journey that leads you to escalation It seems like almost every company with a large volume of customer requests is looking into AI assistance to help them deflect (in…
Photo by Jon Tyson on Unsplash Picture this: you have a million contact records to fix and need to find a title match based on email and determine the seniority of the contact. Or perhaps you’re focused on accounts and…
