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Photo by Mauro Gigli on Unsplash If you have comments or want to sponsor the newsletter, hit reply. When I started writing about data operations 162 issues ago I suggested an example definition that focused on data shared between systems,…

Photo by Chris Leipelt on Unsplash The other day I conducted a product design session with a friend. He wanted to put together a design for a conversational chat application. The task covered the creation of a scenario and modeling…

from “To Pave The Cowpath Or Not” If you have a comment or are interested in sponsoring, hit reply. From “Least Resistance: How Desire Paths can Lead to Better Design” It’s not easy to be a technologist these days. For…

This could be our near future A recipe for a CX Journey that leads you to escalation It seems like almost every company with a large volume of customer requests is looking into AI assistance to help them deflect (in…

Photo by Jon Tyson on Unsplash Picture this: you have a million contact records to fix and need to find a title match based on email and determine the seniority of the contact. Or perhaps you’re focused on accounts and…

A process map to create a Minimum Viable Record There’s a lot of pressure on sellers today to hit activity metrics and reach as many of their accounts as possible, especially when it comes to new business. These sellers rely…

Photo by Ryan Quintal on Unsplash There’s a lot of promise in a no-code environment. No-code development lets you abstract the building blocks of an application or its services into a series of steps or flows that don’t require technical…

Photo by Nathana Rebouças on Unsplash If you’re reading and haven’t subscribed (yet), give it a try! And if you have any comments or are interested in sponsoring, hit reply. Photo by Nathana Rebouças on Unsplash If you’ve hired a…

Photo by Happening London on Unsplash We’re continuing our story about product-led growth, particularly about how a series A tech company evaluated vendors to build an interactive demo and demonstrate a wide-ranging no-code data platform. The goal of that product:…